Deliveries
Delivery will only be made to the credit card holders address unless prior arrangement has been made by MaxSat. If this is the case the requested delivery address must be written clearly under the notes section on your order. MaxSat will notify you if there is a problem prior to the delivery date. All deliveries must be signed for (except items sent by standard post and which are small enough to be put through your letterbox).
Charges
Delivery Charges
MaxSat will endeavour to make all delivery charges as low as possible. All delivery charges depend on the type of product ordered. All orders made before 2pm will be despatched for next day delivery, but please allow 3-5 working days as it is out of our control once it has left our premises.
MaxSat will only charge one delivery charge irrespective of the number of products ordered. higher charges may apply if orders are made from different categories.
MaxSat has the right to apply an additional charge if you require a premium delivery service e.g., Saturday delivery.
How we Deliver
Products are generally delivered either by DHL or by Royal Mail Special Delivery.
Delivery Times
Our delivery times are calculated in working days - i.e. Monday to Friday inclusive (excluding Bank Holidays). Please add an extra day for all orders made after 2.00pm.
IMPORTANT: : MaxSat will do everything possible to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. You will always be informed if there is an unexpected delay
Please allow extra time for deliveries to Scottish islands ,Channel Islands or European countries
Order Tracking
All orders can be tracked via email or phone at any time
Missing, Damaged or Incorrect Orders
MaxSat will endeavour for all its deliveries to be received in the best condition. If any products not received in the order, please check that they have been despatched by phoning or emailing us. If a product is received and is damaged, please sign for as damaged. When receiving the goods you have the rights to check the items before agreeing to accept them., please report to us within 7 days or receipt of goods if any items that have been received are faulty.
MaxSAT RETURNS POLICY
Cancellations
You can cancel your order/purchase at any time either before or up to 7 days after delivery by:
- e-mailing us at sales@maxsat.co.uk
An order can be cancelled up to 5 working days after delivery (this excludes weekends and bank holidays) by either
All cancelled goods are returned at the customer's expense and for your own protection we would recommend that you use a recorded delivery service. Please notify us by e-mail before returning goods, we will advise you within one working day of the return address for the product
- Returning the item to the address printed on the returns slip (please enclose the original/copy of invoice and card number used so that this can be re-credited) .
- You have a duty to take reasonable care of the goods, (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).
- We do make a charge of 20 percent of the value of the order to cover the costs of re-packing and re-shelving merchandise.
- Pre-paid smart cards should be returned in the sealed package sent in. Any 'Free Gifts' received with the product must also be returned.
- All our products are sealed with Maxsat logo
- you not found any seal on any box please inform us immediately.
- If we not found any seal on return products, the warranty would be void.
- The warranty seal or any items have been broken or damaged in any way.
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will offer a prompt repair
service. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
in otherwise “as new” condition; and complete with any accessories and free gifts offered with it (and the original box and packaging).
Please return the product to MaxSat at the address stated above . Please return by courier or special delivery so the item can be tracked and insured, MaxSat will accept no responsibility for any items returned.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. Please check your insurance policies for relative cover.
If a pre- paid smart card is faulty and under guarantee we will be happy to exchange it for the same title. We have no control if the channel broadcasters change their subscription packages or rights to view certain channels please note that this MUST be taken up with the channel providers.
Any refund due to a hardware fault will include a refund of the applicable delivery charge. MaxSat Solutions will also pay for the costs of returning goods for replacement or refund. Replacement goods are returned by courier / special delivery.
All our products are sealed with Maxsat logo.
If you not found any seal on any box please inform us immediately.
If we not found any seal on return products, the warranty would be void.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
NON UK Orders PLEASE CALL / EMAIL US FOR DETAILS.
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